Shipping policy

Shipping Policy – W&P Skincare Solution

Last Updated: [Insert Date]

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order is shipped, you will receive a confirmation email with a tracking number.

2. Shipping Rates & Delivery Times

🇺🇸 United States

  • Standard Shipping: $5.99 (3–7 business days)

  • Express Shipping: $15.99 (1–2 business days)

  • Free Shipping: On orders over $200

🇬🇧 United Kingdom

  • Standard International Shipping: 7–12 business days

  • Shipping rates calculated at checkout

🇨🇦 Canada

  • Standard International Shipping: 7–12 business days

  • Shipping rates calculated at checkout

3. International Shipping (UK & Canada)

  • Delivery times are estimates and may vary due to customs or carrier delays

  • Customers are responsible for any customs duties, taxes, or import fees

  • W&P Skincare Solution is not responsible for delays caused by customs clearance

4. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Failed deliveries due to incomplete or incorrect address details

5. Lost, Stolen, or Delayed Packages

  • Once an order is marked as “Delivered” by the carrier, it is considered successfully delivered

  • W&P Skincare Solution is not responsible for lost or stolen packages after delivery

If your package is delayed or lost in transit:

  • Contact us within 7 days of the expected delivery date

  • We will assist you in filing a claim with the carrier

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 3 days of delivery

  • Provide your order number and clear photo/video evidence

Once verified, we will:

  • Send a replacement OR

  • Issue a refund at our discretion

7. Shipping Delays Disclaimer

Delivery times are estimated and not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers (USPS, UPS, DHL, etc.)

  • Weather conditions

  • Customs processing

  • High demand periods or holidays

8. Contact Information

For shipping-related inquiries:

📧 Email: solutionswdskincare@gmail.com
📞 Phone: +1 (470) 683-2762
🕒 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

By placing an order with W&P Skincare Solution, you agree to this Shipping Policy.