Refund policy

Return & Refund Policy – W&P Skincare Solution

At W&P Skincare Solution, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the nature of skincare products, please review this policy carefully before making a purchase.

1. Return Eligibility

We offer a 15-day return window beginning on the date your order is delivered.

To qualify for a return:

  • The Dark Knuckles Set must be unused, unopened, and in its original packaging.

  • The product must be in the same condition in which it was received.

  • Proof of purchase, such as an order number or receipt, is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened or used Dark Knuckles Sets

  • Partially or fully used products

  • Products returned because of dissatisfaction with results

  • Products that cause an allergic reaction or skin sensitivity

  • Sale or promotional items

  • Gift cards

  • International orders, which are considered final sale

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Contact us within 3 days of delivery.

  • Provide your order number and clear photo or video evidence.

Once the issue has been verified, we may:

  • Send a replacement; or

  • Issue a refund at our discretion.

4. Return Process

To request a return:

  • Email us at solutionswdskincare@gmail.com.

  • Include your order number and reason for the return.

  • Wait for a Return Authorization before shipping the product.

Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs. W&P Skincare Solution is not responsible for return packages that are lost or damaged during shipping.

5. Refunds

Once your return has been received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to be processed.

Original shipping fees are non-refundable.

6. Order Issues and Lost Packages

  • Orders marked as “Delivered” by the shipping carrier are considered fulfilled.

  • If your package is lost in transit, please contact us for assistance.

  • Claims must be submitted within 7 days of the delivery date.

7. Results Disclaimer

Individual results may vary depending on skin type, skin condition, and consistency of use.

W&P Skincare Solution does not guara